Support

How can I change my account details?

Log into your account. Go to the ‘My Account’ tab, and proceed to change/edit any personal information you deem needs updating. If for whatever reasons changes to your account will not edit or save, then you are advised to send an email to [email protected], where a member from our Customer Support Team will gladly assist you.

How can I get help if I have questions?

Our Customer Support Department is always available to address any inquiries that may arise. You can reach us easily by filling out our Support form, or simply send us an email at [email protected]. VIP clients will receive a phone number where they can leave their message or request a ‘call-back’. Response times are swift and all inquiries are dealt with in a professional timely manner.

Can I have an account at SpinneriKasino?

Yes, we would be happy to welcome you on board at SpinneriKasino. However, to be eligible to register an account with our brand there are a few basic requirements every player has to meet; you have reached the legal gambling age as determined by the governing law of the country you have registered an account from and be over the age of 18. The fact that the Online Casino and/or website is available, does not constitute an invitation or an offer by ‘US’ for anyone to use in any country where online gambling is considered an illegal activity, therefore, participation in the games is void and prohibited in those jurisdictions where this applicable law applies. It is your responsibility - the Player - to determine whether the use of the Online Casino is legal in your resident country.

How can I access my account information?

You can simply login to the casino, go to the "My Account" tab, and select "My account". There you can check and edit your personal information. It is important that you always keep your account information 100% up-to-date, to make any required KYC process as smoothly as possible. If you see something incorrect here, please email support and they will get it sorted for you!

Is my personal information safe with you?

Yes, your details are absolutely safe with us. We will not share your data with others and we will keep your information private. Most of your personal data is encrypted and for the sole use of you and us!

Can I have more than one account at the casino?

No. Unless you have written authorization from us, only one account per person, family, household, IP address, and email is allowed. This is also stated in our terms and conditions. If you act against these rules, you risk the closure of all your accounts.

I forgot my password/username. What should I do?

Not a problem at all as we use Pay N Play method, so you can easily sig in to your account with your BANK ID.

I would like to self exclude / block my account. How can I do this?

SpinneriKasino is committed to providing you with a gaming experience that is both fun as well as safe. For this purpose, we have set up a Responsible Gaming page where you can fill out a Self Exclusion form that will temporarily restrict access to your account for a particular period of time. Also on this page, you will find additional resources to help you with your gambling issues along with a list of professional agencies to contact.

Do I get a Welcome Bonus?

At SpinneriKasino, we kick off the fun and play with not 1 but 3 Welcome bonus packages. These are:


Casino Welcome Bonus 100% up to 500€

100 Free Spins in our most popular games

50% up to 250€ and 50 Free Spins

Select the bonus of your choice and it will be credited to your account right after an initial minimum deposit has been made.

Do you offer cashback bonuses?

We offer a variety of bonuses, including deposit offers, rewards for your activity, and, quite often, we surprise our players with cashback rewards. No matter how you play, there’s always something extra waiting for you!

Do you offer referral bonuses?

Unfortunately we do not offer referral bonuses at the moment, however we can work out some individual bonuses if you have a friend that would like to join the casino. Feel free to contact us via chat or emailing us to [email protected], for your friend to have the same amazing experience as you do.

What bonuses do you offer to players?

We offer a variety of bonuses, including deposit offers, retention bonuses for active players, and cashback rewards. We frequently run exclusive promotions, personalized offers, and seasonal bonuses. Stay tuned for special deals! We also provide deposit bonuses, free spins, cashback offers, loyalty rewards, and special VIP perks.

What if I don’t want a Welcome Bonus?

If you don’t wish to receive a Welcome Bonus, simply select the “I do not want a Bonus” option from the dropdown menu while placing your first deposit.

Do you offer birthday bonuses for the players?

Yes we do! Birthday bonuses are available to all our players who actively deposit in our casino. If you're one of our active players, your birthday bonus will be waiting for you as a special gift for a special day.

What is the wagering requirement for the bonuses?

Important question. The wagering requirements, if not specified on the bonus, can be found from our bonus terms and conditions. The wagering requirement is usually 40x the bonus value.

How can I select and activate the bonus I would like to use?

At SpinneriKasino, online casino bonuses are available on a daily basis and can be selected from the dropdown menu in the deposit window where the currently available bonuses are. You can only redeem 1 bonus at a time. If you have any issues with the activation of any bonus, you have someone in your corner with the SpinneriKasino Support Team. Contact us and we will be more than happy to assist you in any way we can!

How and when can I contact your Customer Service Department?

There is a easy way to get in touch with us! You can use our Support Contact Form, send us an email at [email protected]. For VIP players, we also offer phone support and/or a call-back service.

Can I set a deposit limit?

Yes. Log into your account and click on the ‘My Account ’ tab at the top of your Lobby. Follow the required steps, then proceed to input your set daily, weekly, or monthly limit preferences. If you’d rather that we set these parameters up, then reach out to our Support Team, where we’ll be more than happy to set them up on your behalf.

How can I make a withdrawal?

As we use the Pay N Play method the withdrawal process is really simple. Just click withdraw and then enter the amount you wish to withdraw and once you click withdraw the request will be waiting for processing. The withdrawals will be approved as soon as possible.

Can I cancel a requested payout?

Yes, you can! While your withdrawal is still pending, it can be cancelled by entering the withdrawal page.

Is there a minimum amount for payouts?

Yes, there is! The minimum amount for a payout you can request is 20€ or currency equivalent.

In which currency can I make a deposit?

At the moment we only use Euros, so for now at least that is the only available currency.

How can I deposit money to start playing?

Depositing money is straightforward. You choose the amount from the Pay N Play box in the middle of the front page and that will take you to the banking page. From there select your bank and login to your bank and then approve the transaction and you are all set!

How can I see the status of my requested payout?

Just go to your account lobby (withdraw) and you will see your requested payout. If it is still marked with "processing" it is still pending and reversible. If it is marked with "Approved" it has been already processed and will appear in your bank account statement shortly.

Do you need any documents from me if I request a payout?

If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries,just have fun!

Is there a minimum amount for a deposit at SpinneriKasino?

Yes, there is. 10€ or currency equivalent that applies.

My deposit was not credited to my casino account. What can I do?

Hello there, we do apologize for this inconvenience. Could you please take a screenshot of the transaction and send it here in the chat or by email to [email protected]. Our relevant team can then investigate the deposit for you and we will inform you as soon as they reply to us.

Which are your game providers?

SpinneriKasino’s library of games features industry-leading and award-winning game providers! However, some of these providers operate under different jurisdictions, therefore some of the games showcased on our site may not be eligible in your country of residence.

1X2GAMING, 3oaks, AvatarUX, Bgaming,BetSoft.Blue Print, Bombay Live, Booming, Caleta Games, CT- Interactive, Evolution, Evoplay Entertainment, Ezugi, FAT panda, Fazi, Fugaso, Gaming Corps, Habanero, Iconic21, IronDog, Kalamba Games, Leap, Lucky Streak, NetEnt, Novomatic, OneTouch, Peter and Sons, Platipus, Play'n GO, Playnetic, Playson, Pragmatic Play, Prospect Gaming, Real Dealer, RedTiger, Religa, Revolver ,Ruby Play, Skywind, Spinomenal, Spribe, Turbo Games, Vivo Gaming, Wazdan and more

Are all the games available for both computer and mobile devices?

Yes. Access games on the go or through the browser of your choice and enjoy what SpinneriKasino has to offer. You can browse directly with your mobile device to our website - www.spinnerikasino.com - where you will be offered a choice to switch to our mobile platform.

Do I need to install casino software before I can play the games?

No, thanks in part to our Instant Play Format, players can play our online games on the browser of their choice without the need to download any software or apps.

Do you have a VIP program?

We sure do have a VIP program and you can see all the information from the VIP page. Please have a look and hopefully we see you in the VIP club soon.

How can I become a VIP member?

Thank you for your question. Please have a look from the VIP page for all the information regarding the VIP program and membership. Hope to see you there soon!

What are the benefits of becoming a VIP member?

Thank you for the interest! As a VIP member, you don’t just get bigger bonuses you get the full VIP experience. Everything is tailored to you, from exclusive promotions and higher rewards to faster withdrawals, priority support, and personalized offers that match your style. And to make sure you’re always treated like royalty, you’ll have your own dedicated VIP manager available anytime to take care of everything you need.